Henrik Lantz

I had a visit from the Helpdesk this afternoon; coming to help me install a new version of the client for our ticketing system (he’s the third one that has tried and failed after I repeatedly tried and failed myself [and I consider myself to be pretty good around computers]) and to sort out my Outlook reminder problems.

He tried the Remedy client four or five times before he gave up and said he’d have to come back on that one after researching the odd error message I got displayed. The Outlook reminders he actually made more progress on than the previous people; by creating a new profile for me and synching in all the old information he managed to pop up about 150 old reminders before he got back to the same error message again, and then we were back to square one. He resigned to asking Microsoft on that one and restored everything to the original state, before he left. The comments he scribbled down on his ticket printouts were pretty fitting - after 45 minutes with the Helpdesk engineer I was left with a “?” and an “X".

(As he had left the room, I had a stroke of genius and simply googled for installshield error 6001 and guess what? It turns out I only have to delete or rename the folder C:Program FilesCommon FilesInstallShieldProfessionalRuntime701 and suddenly it will all magically work.)